There is a quote recycled on occasion on Twitter that is attributed to me. It’s goes like this:
“Social media is not a media. The key is to listen, engage, and build relationships.” ~David Alston
It does sum up my view of social. Yes social media can be an engagement channel, a source of insight or a content distribution network. For me it’s magic has always been around the topic of relationships. The discovery, building and maintaining of relationships. Social media has done a great job reminding businesses about the power of relationships. It’s also shown business leaders that…